Newcomputergen.com - Return Policy

Newcomputergen.com guarantee against manufacturers' defects for 30 days (1 month) from the date of the delivery on all. Products with Manufacturer Warranties which exceed 30 days may be returned directly to the manufacturer according to their instructions. All merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. All returns/exchanges must be made within 30 days of receipt of the merchandise no exceptions.

All returns for a refund are subject to a 20% restocking fee.  If you remove or alter product's serial number or serial number sticker will automatically void your Newcomputergen.com Return Policy. Products that are returned to Newcomputergen.com with a missing, damaged or altered serial number will be refused RMA service and returned to you, and there is no exception.
PLEASE NOTE: Shipping and handling charges are non-refundable due to carrier costs

Our return policy for a replacement or refund is 30 days. Within 30 days, you must request a RMA number and ship the item(s) back to Newcomputergen.com. Physically damaged items cannot be returned. The returned item(s) MUST be returned with their original packaging and accessories. This includes all original equipment, power supply, components, manuals, cables, documents and packaging must be returned with your item in order for Newcomputergen.com to process your RMA.  An item returned for a replacement may be repaired or replaced at Newcomputergen.com’s discretion, unless otherwise required by law.  Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. 

Return Policy FAQ's


All Software
Newcomputergen.com will not accept returns of software which has been opened unless the software is defective. Defective software will be replaced with the exact same software product and version. We also will not take the return of OEM software missing Key Codes located on the outside of the shrink wrap. Key Codes are checked on every item before shipment.

Newcomputergen.com will not take returns on software licensing or MSDN Universal or/and Professional or/and Enterprise. Once software licensing or MSDN Subscriptions are committed to an individual or a company, we are unable to cancel out the transaction. MSDN is a timed subscription and not returnable for any reason.

NewComputerGen.com reserves the right to deny or cancel your order before accepting or charging on your account. You will be charged for a 4.9% processing fee and a shipping and handling fee. For licensing returns, you will be charged a 20% processing fee. These return policies are industry standard for all software and media products due to piracy issues.
Highlights of Return Policy:


TV, Projectors & Video equipments Policy
1.TV’s, Projectors & All Other Video equipment are NOT eligible for return to Newcomputergen.com. We provide Service only.

• Plasma TVs are not eligible for return to Newcomputergen.com.
• Most TV/Monitors 30”/projections products and Samsung TV’s 14” or larger to not qualify under normal Newcomputergen.com Return Policy. Contact Samsung @ 1-800-SAMSUNG for service.
• Most TV’s/Monitors 30” or larger and projection products require infield service repairs under manufacturer’s warranty. These products are not eligible for return. Please contact the appropriate manufacturer for troubleshooting repair service.

2.A Return Merchandise Authorization (RMA) number must be obtained from Newcomputergen prior to the return of any merchandise. Product returned without RAM number will be returned to the customer at the customer’s expense.

3.All returns must be shipped freight prepaid by the customer and double boxed with the RAM number displayed on the outside of the shipping box along with the number of boxes shipped back.

4.Products must be returned complete with original parts and documentation along with the original manufacturer’s box/packaging. Incomplete returns will not receive a full credit and will fall subject to manufacturer’s warranty.

5.Please contact your sales representative or call Newcomputergen to find out more details about our return policy.



Video Games (includes Brand New consoles and games for all different types of systems):
All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item.  If the item is defective customer will need to contact Manufacturer of the video game.  If the item is unwanted and was not open from the original package , this item may be returned to us per our "Unwanted Returns" section.


Unwanted Returns:
All unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). The customer pays for all shipping fee. All Merchandise must be in their original condition and appear unused.


Important Notice:
In the case of a return without prior (RMA) authorization from Newcomputergen.com: the item in question will either be shipped back to the customer at their expense, or at the customer’s request Newcomputergen.com may elect to accept the item back with a restocking fee of 55% of the total merchandise value.